Shipping policy
Last updated: September 29, 2026
This Shipping Policy applies to orders placed at shop.hydrateyourpotential.ca, operated by 1073034 BC Ltd, doing business as Liquid Life ("Liquid Life", "we", "us" or "our").
Where we ship
We currently ship to addresses in Canada only. We do not ship outside Canada at this time.
Processing time
Orders are usually processed and handed to the carrier within 1 to 2 business days (Monday to Friday, excluding statutory holidays). Orders placed on weekends or holidays are processed the next business day.
Delivery time
Standard shipping usually takes 3 to 5 business days after your order is processed. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather, holidays and other events outside our control.
Free local delivery in Metro Vancouver
We offer free local delivery to eligible postal codes in Metro Vancouver, including Vancouver, Burnaby, North Vancouver, West Vancouver, Richmond, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Delta, Surrey, White Rock, Langley, Pitt Meadows and Maple Ridge. Abbotsford and areas further east are not included. Eligibility is confirmed by your postal code at checkout. We may contact you to arrange a delivery window.
Shipping rates
Shipping costs are calculated at checkout based on your delivery address and what you order. As a guide:
- British Columbia (outside the free delivery area): $5 per single bottle, $15 per 24-bottle case.
- Rest of Canada: $5 per single bottle, $25 per 24-bottle case.
The shipping price shown at checkout is the price you pay. All prices are in Canadian dollars.
Subscription orders
Monthly subscription orders are shipped at the start of each billing period and follow the same shipping rates, delivery areas and timelines as one-time orders.
Tracking
When your order ships, we will email you a shipping confirmation with tracking information where available.
Lost or stolen packages
Once a carrier marks your order as delivered, Liquid Life is not responsible for packages that are lost or stolen after delivery. If your tracking has not updated for 7 business days, or it shows delivered but you have not received your package, please contact us within 7 days of the expected delivery date. We will open a claim with the carrier and, depending on the outcome, may send a replacement or issue a refund at our discretion.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we can re-ship it once you pay the shipping cost again, or refund the order minus the original shipping cost.
Damaged orders
If your order arrives damaged, opened or broken, please see our Return and Refund Policy.
Contact us
1073034 BC Ltd (Liquid Life)
5503-1151 West Georgia St, Vancouver, BC V6E 0B3, Canada
Email: chastity.bentham@salussafety.ca